Promoted to Lead
A 30/60/90-Day Field Guide for First-Time Shift Leads and Frontline Supervisors
Who this is for New shift leads and frontline supervisors of hourly teams.
A promotion changes the job. Now you are setting priorities, working through other people, and making decisions while the shift keeps moving.
Promoted to Lead organizes the first 90 days into three stages: learning the role, leading through other people, and handling pressure while building the team's culture. It is written for first-time shift leads, lead clerks, persons in charge, and frontline supervisors of hourly teams.
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Use the last several shifts as evidence. Do not grade yourself on effort alone.
Inside the book
- Set priorities and see the whole shift
- Delegate, coach, and check back
- Handle customer pressure and know when to escalate
- Use the 30-, 60-, and 90-day checkpoints
Helpful questions
Who is this book written for?
First-time shift leads, lead clerks, persons in charge, and frontline supervisors of hourly teams.
How is the 30/60/90-day plan organized?
Days 1–30 focus on learning the role. Days 31–60 focus on leading through other people. Days 61–90 focus on handling pressure and building a team that can keep work moving.
Is this a general management textbook?
It is a practical field guide built around frontline situations, coaching, delegation, and 30-, 60-, and 90-day checkpoints.